Refund and Returns Policy

This Refund and Returns Policy applies to purchases made through WebGlow Web Design & Marketing Agency ("WebGlow," "we," "us," or "our") via our website webglow.co.za. It covers both physical products (NFC Google Review Cards) and digital services (web design, digital marketing, SEO, and Google Business Profile management).

Our policy complies with the South African Consumer Protection Act (Act 68 of 2008) ("CPA"), which provides consumers with certain rights regarding returns and refunds.

For our digital services, the following refund terms apply:

• Website Projects: A deposit (typically 50%) is required to commence work. The deposit covers initial design and development work and is non-refundable once work has begun. If you cancel the project after work has started but before completion, the deposit is retained to cover work already performed.
• Monthly Services: SEO, Google Ads management, and GBP management are billed monthly in advance. Fees for the current billing period are non-refundable. You may cancel the service with 30 days' written notice, and no further charges will apply after the notice period.
• Satisfaction Guarantee: If you are dissatisfied with a service delivery milestone, please contact us within 7 days. We will work with you to address concerns and make reasonable revisions as per the agreed project scope.
• Completed Projects: Once a website project has been completed, approved, and handed over (with full payment received), refunds are not available.

For NFC Google Review Cards purchased through our online shop, the following return and refund terms apply in accordance with the CPA:

• Defective or Damaged Products: If your NFC card arrives defective, damaged, or not functioning as intended, you may return it within 14 days of receipt for a full refund or replacement. Please contact us with details and a photo of the damage.
• Incorrect Programming: If the NFC card is programmed incorrectly due to an error on our part, we will reprogram or replace it free of charge. Please verify the business name you provide at checkout is correct, as programming errors caused by incorrect information provided by the customer are not eligible for free replacement.
• Change of Mind: Due to the personalised nature of NFC Review Cards (each card is programmed specifically for your business), we do not accept returns for change of mind. This is consistent with the CPA's exclusion of personalised or custom-made goods from the general right to return.
• Non-Delivery: If your order does not arrive within the expected delivery timeframe (see our Shipping Policy), please contact us and we will investigate with our courier partner and arrange a replacement or refund.

To be eligible for a return of a physical product, the following conditions must be met:

• The product must be returned in its original condition and packaging.
• The return must be initiated within 14 days of receipt.
• You must contact us first to obtain return authorisation before sending any product back.
• Proof of purchase (order number) must be provided.

Return shipping costs for defective or incorrectly programmed items will be covered by WebGlow. Return shipping for any other reason is the responsibility of the customer.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed back to the original payment method used at checkout via PayFast.
• Refunds typically appear in your account within 5–10 business days, depending on your bank's processing times.
• If a replacement is preferred over a refund, we will dispatch the replacement at no additional cost to you.

The following are not eligible for refunds:

• Website project deposits once work has commenced.
• Monthly service fees for the current billing period.
• NFC Review Cards that have been personalised/programmed, unless they are defective or incorrectly programmed due to our error.
• Products damaged through misuse, normal wear and tear, or customer negligence.

Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the South African Consumer Protection Act (Act 68 of 2008). Where any provision of this policy is inconsistent with the CPA, the CPA prevails to the extent of the inconsistency.

Under the CPA, consumers have the right to receive goods that are of good quality, free of defects, and fit for their intended purpose. If goods fail to meet these standards, you may return them within 6 months of delivery for a refund, replacement, or repair.

To initiate a return or refund request, please contact us with the following information:

• Your order number or project reference.
• A description of the issue or reason for return.
• Photos of any damaged or defective items (if applicable).

For all refund and return enquiries, please contact us:

• Business: WebGlow Web Design & Marketing Agency
• Location: Potchefstroom, South Africa
• Phone: 072 122 3036
• Email: contactwebglo@gmail.com
• Website: webglow.co.za