Terms & Conditions

By accessing or using the website webglow.co.za ("the Website") and any services provided by WebGlow Web Design & Marketing Agency ("WebGlow," "we," "us," or "our"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, please do not use our Website or services.

These Terms apply to all visitors, clients, and customers of WebGlow, including those who purchase physical products through our online shop.

WebGlow is a web design and digital marketing agency based in Potchefstroom, South Africa. We offer the following services:

• Website Design & Development — custom website design, development, and deployment for businesses.
• Google Ads Management — creation, management, and optimisation of Google Ads campaigns.
• Google Business Profile Management — setup, optimisation, and ongoing management of Google Business Profiles.
• Search Engine Optimisation (SEO) — on-page and off-page SEO to improve search engine rankings.
• NFC Google Review Card Shop — sale of physical NFC tap-to-review cards programmed with your business details and shipped to your address.

When you engage WebGlow for web design, digital marketing, or SEO services, the following terms apply:

• Project Scope: The scope of work, deliverables, and timeline for each project will be defined in a written proposal or quote agreed upon by both parties before work commences. Any work outside the agreed scope may incur additional charges.
• Payment Terms: For website projects, a deposit (typically 50%) is required before work begins, with the balance due upon completion and before final handover. For monthly services (SEO, Google Ads, GBP management), fees are billed monthly in advance. Payments are processed securely through PayFast.
• Revisions: Each project includes a set number of revision rounds as specified in your proposal. Additional revisions beyond the agreed number may be charged at an hourly rate.
• Ownership of Deliverables: Upon receipt of full payment, ownership of the final website design, code, and deliverables transfers to the client. Until full payment is received, all work remains the property of WebGlow.
• Client Responsibilities: The client agrees to provide necessary content, access credentials, and feedback in a timely manner. Delays in providing these may affect project timelines.
• Monthly Services: SEO, Google Ads, and GBP management services are ongoing monthly engagements. Either party may terminate with 30 days' written notice. Fees for the current billing period are non-refundable.

Before Full Payment: All website designs, code, graphics, content, and other deliverables created by WebGlow remain the exclusive intellectual property of WebGlow until full payment is received. The client may not use, copy, distribute, or deploy any work product prior to full payment.

After Full Payment: Upon receipt of full payment, ownership of the final, delivered website code and design transfers to the client. WebGlow retains the right to display the completed project in our portfolio and marketing materials, unless otherwise agreed in writing.

Third-Party Materials: Any third-party plugins, fonts, stock images, or software used in the project remain subject to their respective licenses. WebGlow is not responsible for licensing restrictions imposed by third parties.

Client-Provided Content: The client warrants that all content, images, and materials provided to WebGlow for use in the project do not infringe on any third-party intellectual property rights.

The following terms apply specifically to purchases made through our online shop for NFC Google Review Cards:

• Product: NFC Google Review Cards are physical NFC-enabled cards programmed with your business name to direct customers to your Google review page when tapped with a compatible smartphone.
• Programming: Each card is programmed using the business name you provide at checkout. It is your responsibility to ensure the business name matches your Google Business Profile exactly.
• Pricing: All prices are listed in South African Rand (ZAR) and include VAT where applicable. Prices may change without notice.
• Payment: All shop payments are processed securely through PayFast. We do not store your credit card or banking details.
• Delivery: Delivery is handled through our shipping partner, The Courier Guy. Free delivery is offered within Potchefstroom. See our Shipping Policy for full details.
• Returns: Please refer to our Refund and Returns Policy for information on returns and refunds for physical products.

To the maximum extent permitted by South African law, WebGlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or services.

WebGlow's total liability for any claim arising from services provided shall not exceed the amount paid by the client for the specific service giving rise to the claim.

We do not guarantee specific search engine rankings, Google Ads performance, or business results, as these are influenced by factors outside our control, including search engine algorithms and market conditions.

WebGlow is not liable for any downtime, data loss, or issues caused by third-party hosting providers, payment processors, or courier services.

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the South African courts.

Our services and these Terms comply with the South African Consumer Protection Act (Act 68 of 2008) where applicable.

WebGlow reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Website or services after changes constitutes acceptance of the updated Terms.

If you have any questions about these Terms & Conditions, please contact us:

• Business: WebGlow Web Design & Marketing Agency
• Location: Potchefstroom, South Africa
• Phone: 072 122 3036
• Email: contactwebglo@gmail.com
• Website: webglow.co.za